Understanding what your customers think about you isn’t easy but it's essentially if you are going to retain them and great a positive image of your business.
Prospect Research offers a range of Customer Satisfaction Survey Services to offer you unbiased insight into your customers and how they currently perceive you. Using an outsourced customer satisfaction monitoring service is essential as you want your customers to give unbiased feedback without the worry of causing offence, otherwise you’ll only hear the good bits but ultimately you need to understand where they perceive you could improve.
We can help you to develop a survey that is made up on both quantitative and qualitative questions that captures both the hard facts but also the emotional response of your customers. Our expert Customer Satisfaction Survey team will work with you to ensure all the questions asked are meaningful and deliver you as much insight as possible.
Conducting research into your customers perception by using an outsourced market research agency is a fantastic way to inform marketing, sales and finance strategy. It allows you to reflect on where you are succeeding and where some improvements could be made from a client perspective.
Customer Satisfaction Survey Services
Our customer satisfaction surveying services includes full reporting and analysis. We will take all the research data and analyse it in the most appropriate way to give you as much feedback, recommendations and ways forward as possible. This reporting allows you to develop action plans to better meet your client’s expectations and keep them satisfied.
Of course, when we speak to your customers, they will probably have an awful lot of good things to say about you, we will capture their positive feedback and ask them for consent to use their comments in marketing activity. This process builds a bank of authentic, meaningful and extremely valuable testimonials that you can use to demonstrate just how fantastic you are.
Our customer satisfaction research services can be carried out through a number of delivery methods, these include telephone satisfaction surveys, email satisfaction surveys and face to face focus groups. Our expert Customer Satisfaction Research team will be able to advise you on the most relevant methods of collecting response data.
All of our customer satisfaction research is carried out in line with the Market Research Society Code of conduct and we will work with you to ensure all data used in the research is GDPR compliant.
Tees Law provides straightforward legal and financial advice for families and businesses across East Anglia from 5 office locations. They had grown through the acquisition of other smaller legal practices and wanted to understand their customers perception and satisfaction to shape future marketing strategy.
Our expert Customer Satisfaction Research team worked with the Head of Marketing to develop a research strategy that results in insight and recommendations that will help them better understand their client base. We established a robust sample and conducted telephone surveys and email surveys.
The findings from the Customer Satisfaction Research were then analysed and presented back to Tees law who have used the findings to develop their future marketing strategy.
UK Business Development Manager
What we got from Prospect wasn’t a standard offering. They were prepared to listen to our needs and customise their service offering to meet what we needed. Been with them for about a year. It was definitely a good option for us.
I like Prospect’s responsiveness to requests and their ability to understand our customers and the approach to our customer and market.
We initially approached Prospect Research as we wanted to explore new market sectors that needed to hire powered and compact access equipment, and to re-introduce Riwal to dormant accounts. Since then, Prospect has targeted new sectors and assisted with event booking for an overseas trade show. Kathryn and the team work extremely closely with us and act as an internal sales team to help manage opportunities for the area sales managers. Prospect continue to help us drive Riwal’s growth in the UK market. We have referred Prospect to our European HQ and wouldn’t hesitate to recommend them to other companies looking to expand their opportunities.
We initially commissioned the telemarketing services of Prospect for a one-off event. It then became apparent that our database required wholesale cleansing, a job that was simply too big for us to take on. Being able to outsource this vital but time-consuming work to Prospect has added huge value to our business engagement activities and enabled us to concentrate on other core projects knowing it was in safe hands. They have been an absolute pleasure to work with, they went the ‘extra mile’ on countless occasions to meet all our requirements. We highly recommend them.
We have been exceptionally pleased with the service Prospect Research provided us over the past months that we have used them. They have bought us in excess of £1,400,000 potential enquiries that we would not have had without their hard work. They have been great to work with and have happily used our telesales/CRM system and entered up all the results of their calling for us onto our system and sent call recordings where necessary. Thank you very much Kathryn, Chris, James W, James L, and Martin!
You handled the campaign with a high degree of professionalism and provided good feedback throughout. It has helped us shape our marketing efforts in the future and if we have a need to use your services again we would do so
Bristol and Bath by Design
We contacted Prospect Research after they were recommended by our colleagues at The University of the West of England. Their in-depth interviews and resulting report enriched our wider research project, and brought a deeper insight into the design sector. Their report was easy to read, and combined statistical analysis with clear narrative.
Speed Medical Examination Services
We have worked with Prospect on a number of individual projects, each of which they approached with real professionalism and detail. On each project we received clear reporting and supporting evidence to which we could make future strategic decisions.
Employer Engagement Manager
Prospect Research helped us to develop the best research methodology for our Get Hired project, using a mixture of on-line and telephone survey methods. They then managed destination surveys to 500 of our Graduates, which has helped us understand more about their employment, and to best align the University’s support for them in their careers.
UK Sales Manager
We are extremely pleased with the service you are providing to Aventics Ltd, the whole team are truly professional in the work both in dealing with external calls to our potential customers and with the reporting back you do to us on the calls made, I would have no issue in recommending you and your services.
Key Account Manager
They’ve really got us great leads so it’s been a very worthwhile investment impacting our business significantly. They’re very open minded and willing to listen. They’ve taken on board any suggestions I’ve made in the past. I’m very happy.
Director of Executive Education
We have been tremendously impressed by how quickly you were able to appreciate our academic offering and how effectively you have been able to communicate this to potential clients. Feedback throughout the duration of our engagement has been excellent and we have been delighted with the connections that you have been able to develop for us
Business Development Director
University of Westminster
Westminster Business School has worked with Prospect Research on a B2B Telemarketing Campaign over the last few months. It was a very successful campaign, providing us with a number of meetings with potential clients of whom many became our customers. We have worked closely on setting up the campaign and on initial feedback to make sure we are all on the same page. Prospect Research were willing to listen and learn so to further improve the quality of leads they have been producing for us. Overall we are very happy to recommend Prospect Research for any telemarketing projects your company might need.
Point of Rental
Prospect Research’s results have exceeded all our expectations. Kathryn, Fiona and the rest of the team have created appointments for the Higher Concept sales team to demonstrate our Syrinx software to potential new clients. We could not be more pleased with how they have gone about the process of picking from their experienced campaigners to put exactly the right team together to achieve this high level of results.
Prospect Research were incredibly helpful and proficient in managing a telemarketing campaign that reached out of UK pet shops. The campaign was carried out very early on in our growth when we couldn't afford to have a full time sales force, but some of our best customers came through as a result of this campaign. We received daily feedback on new leads, orders to be shipped and who needed follow up calls or visits. We would highly recommend Prospect Research to any other organisation that needs to bolster their outward facing team with a confident and efficient partner.
University of the West of England
They're doing an absolutely fantastic job for us and if they can keep doing what they're doing we'll be very happy. The results of the market research they have done for us were of really high quality, better than we thought they would be.
Head of Brand
University of Derby
I like that it’s always really simple. Prospect Research make things very uncomplicated and easy to appoint them. They’re very dependable and reliable.
Oxford Brookes University
Beth is methodical, very helpful, with excellent communication skills, and takes a truly detailed and insightful interest in our area of service requirement. Other departments have also hired her and we would definitely do so again. I was very happy with the market analysis report she provided. It was of a high standard, detailed and provided useful insights and information.
Senior Customer Service Executive
Enterprise Growth Solutions Ltd
Prospect Research have generated a lot of quality leads for us. They do everything that we need.
It’s Prospects flexibility and adaptability to our take on work to help us out that really stands out. Quite a lot of our work we plan as best we can but sometimes things happen that can’t be anticipated so it’s good that Prospect are flexible and it gives me the feeling that they’re there to help me deliver the campaign rather than as a supplier sometimes. It’s helped us to deliver better campaigns.
Senior Customer Service Executive
Enterprise Growth Solutions Ltd
We've worked with Prospect Research for a several years on a number of different agreements. They're very attentive and on the ball. They'll raise issues rather than sitting on them. They're very open with us when we're working on a project. It's very much a two way relationship. It's a very good relationship I have with them.